:root{
  --ink:#10233A; --muted:#55657A; --blue:#2148B8; --blue-d:#18388F; --blue-bg:#EAF0FB;
  --bg:#EEF2F6; --paper:#FFFFFF; --line:#D9E0E8; --ochre:#C98A12; --ochre-bg:#FBF1DD;
  --ok:#1C6B43; --ok-bg:#E1F2E8; --warn:#8A5A00; --warn-bg:#FBF1DD; --no:#6B3A3A; --no-bg:#F6E6E6; --pro:#3B3F8F; --pro-bg:#E7E8F7;
  --wa:#1F7A4D;
  --serif:"Young Serif",Georgia,serif; --sans:"IBM Plex Sans",system-ui,sans-serif;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font:400 17px/1.6 var(--sans)}
a{color:var(--blue)}
:focus-visible{outline:3px solid var(--ochre);outline-offset:2px;border-radius:4px}
[hidden]{display:none!important}
.wrap{max-width:1200px;margin:0 auto;padding:0 20px}

/* En-tête sur une ligne */
header{background:var(--paper);border-bottom:1px solid var(--line);position:relative;z-index:5}
header .wrap{display:flex;align-items:center;gap:16px;min-height:68px}
.brand{display:flex;align-items:center;gap:10px;font:400 20px/1 var(--serif);margin-right:auto;white-space:nowrap;min-width:0}
.mark{width:26px;height:26px;flex:none;color:var(--ink)}
.tenant{font-size:15px;color:var(--muted);overflow:hidden;text-overflow:ellipsis}
nav{display:flex;gap:4px}
nav button,.linkbtn{border:0;background:none;font:500 16px/1 var(--sans);color:var(--muted);padding:11px 13px;border-radius:9px;cursor:pointer;white-space:nowrap}
nav button:hover{color:var(--ink);background:var(--bg)}
nav button[aria-current="page"]{color:var(--ink);background:var(--bg);box-shadow:inset 0 -3px 0 var(--ochre)}
.linkbtn{color:var(--blue);padding:6px 0}
.linkbtn:hover{text-decoration:underline}
.langs{display:flex;gap:2px;border:1px solid var(--line);border-radius:999px;padding:3px;width:max-content}
.langs button{border:0;background:none;font:500 13px/1 var(--sans);color:var(--muted);padding:7px 10px;border-radius:999px;cursor:pointer}
.langs button[aria-pressed="true"]{background:var(--ink);color:#fff}
/* Menu du compte */
.acct{position:relative}
.acct>summary{list-style:none;display:flex;align-items:center;gap:8px;cursor:pointer;padding:5px 10px 5px 5px;border:1px solid var(--line);border-radius:999px;font:500 15px/1 var(--sans);white-space:nowrap}
.acct>summary::-webkit-details-marker{display:none}
.acct>summary:hover{border-color:var(--ink)}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--ink);color:#fff;display:inline-grid;place-items:center;font:600 14px/1 var(--sans);flex:none}
.acct .caret{width:10px;height:10px;border-right:2px solid currentColor;border-bottom:2px solid currentColor;transform:rotate(45deg) translateY(-3px);margin:0 4px}
.acctbox{position:absolute;right:0;top:calc(100% + 8px);background:var(--paper);border:1px solid var(--line);border-radius:14px;box-shadow:0 18px 40px rgba(16,35,58,.16);padding:16px;display:grid;gap:12px;min-width:260px}
[dir=rtl] .acctbox{right:auto;left:0}
.acctbox .who{font-size:14px;color:var(--muted);word-break:break-all}
.acctbox hr{border:0;border-top:1px solid var(--line);margin:0}
.acctbox #logout{justify-self:start;padding:6px 0;color:#A12C2C}
.hdr-langs{display:flex}
@media (max-width:980px){
  header .wrap{flex-wrap:wrap;gap:6px 12px;padding-top:10px}
  nav{order:3;width:100%;overflow-x:auto;padding-bottom:8px;scrollbar-width:none}
  nav::-webkit-scrollbar{display:none}
  .acct>summary .nm{display:none}
}

main{padding:36px 0 80px}
h1{font:400 36px/1.15 var(--serif);margin:0 0 8px}
h2{font:400 24px/1.25 var(--serif);margin:0 0 14px}
.muted{color:var(--muted)}
.panel{background:var(--paper);border:1px solid var(--line);border-radius:18px;padding:26px}
.stack{display:grid;gap:20px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:48px;padding:0 20px;border-radius:12px;font:600 16px/1 var(--sans);border:1.5px solid transparent;cursor:pointer;text-decoration:none}
.btn-primary{background:var(--blue);color:#fff}
.btn-primary:hover{background:var(--blue-d)}
.btn-ghost{background:var(--paper);color:var(--ink);border-color:var(--line)}
.btn-ghost:hover{border-color:var(--ink)}
.btn-wa{background:var(--wa);color:#fff}
.btn-wa:hover{background:#17603C}
.btn-lg{min-height:54px;padding:0 24px;font-size:17px}
input[type=text],input[type=email],input[type=url],input[type=search],input[type=tel],textarea,select{font:inherit;color:inherit;width:100%;padding:12px 14px;border:1.5px solid var(--line);border-radius:12px;background:#fff}
textarea{min-height:120px;resize:vertical;line-height:1.55}
label.field{display:grid;gap:8px;font-size:15px;font-weight:600}
label.check{display:flex;gap:8px;align-items:center;font-size:16px}
.hint{font-size:15px;color:var(--muted);margin:0}
.error{color:#A12C2C;font-size:15px;margin:0}

/* Connexion */
.login{max-width:440px;margin:48px auto 0}

/* Compteurs */
.counts{display:flex;flex-wrap:wrap;gap:10px;margin:22px 0}
.counts button{border:1.5px solid var(--line);background:var(--paper);border-radius:999px;padding:9px 15px;font:500 15px/1 var(--sans);color:var(--ink);cursor:pointer}
.counts button b{font-weight:600;margin-left:6px}
.counts button[aria-pressed="true"]{border-color:var(--ink);background:var(--ink);color:#fff}
.toolbar{display:flex;flex-wrap:wrap;gap:12px 16px;align-items:center;margin-bottom:16px}
.toolbar input{max-width:300px}

/* Liste */
.list{display:grid;gap:12px}
.row{display:grid;grid-template-columns:minmax(0,1fr) 190px 150px;gap:18px;align-items:center;background:var(--paper);border:1px solid var(--line);border-radius:16px;padding:18px 22px;text-align:start;font:inherit;color:inherit;cursor:pointer;width:100%}
.row:hover{border-color:var(--ink);box-shadow:0 6px 18px rgba(16,35,58,.07)}
.row .who{display:flex;align-items:baseline;flex-wrap:wrap;gap:4px 10px}
.row .nm{font:400 21px/1.2 var(--serif)}
.ref{font-weight:600;font-variant-numeric:tabular-nums}
.row .who .ref{font-size:14px;color:var(--muted);font-weight:500}
.date{font-size:14px;color:var(--muted)}
.route{font-weight:600}
.row .line{margin-top:4px}
.prof{display:block;font-size:15px;color:var(--muted);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.meta{font-size:14px;color:var(--muted)}
@media (max-width:760px){.row{grid-template-columns:1fr auto;padding:16px}.row .c1{grid-column:1/-1}.prof{white-space:normal}}
.lv{display:inline-block;font-size:13px;font-weight:600;border-radius:999px;padding:4px 11px}
.lv-ok{color:var(--ok);background:var(--ok-bg)} .lv-warn{color:var(--warn);background:var(--warn-bg)}
.lv-no{color:var(--no);background:var(--no-bg)} .lv-pro{color:var(--pro);background:var(--pro-bg)}
.st{display:inline-block;font-size:13px;font-weight:600;border-radius:8px;padding:4px 10px;background:var(--bg);color:var(--ink)}
.st-new{background:var(--ochre-bg);color:var(--warn)}
.st-client{background:var(--ok-bg);color:var(--ok)}
.st-lost{background:var(--no-bg);color:var(--no)}
.flag{display:inline-block;font-size:13px;font-weight:600;color:#A9600C}
.empty{text-align:center;padding:48px 20px}

/* Fiche */
.back{border:0;background:none;color:var(--blue);font:500 16px/1 var(--sans);padding:6px 0;cursor:pointer}
.hero{display:grid;gap:22px}
.hero-top{display:flex;flex-wrap:wrap;gap:18px 24px;align-items:flex-start;justify-content:space-between}
.hero h1{font-size:42px;margin:0}
.hero .sub{display:flex;flex-wrap:wrap;gap:6px 14px;color:var(--muted);font-size:15px;margin-top:8px}
.hero .chips{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px;align-items:center}
.hero-act{display:flex;flex-wrap:wrap;gap:10px}
.warnline{display:flex;gap:8px;align-items:flex-start;font-size:14px;color:var(--muted);margin:0}
.warnline svg{flex:none;margin-top:2px}
/* Parcours du suivi */
.steps-wrap{border-top:1px solid var(--line);padding-top:20px;display:grid;gap:14px}
.steps-head{display:flex;flex-wrap:wrap;gap:10px 18px;align-items:center;justify-content:space-between}
.steps-head b{font-size:16px}
.steps-head label{display:flex;gap:10px;align-items:center;font-size:15px;font-weight:500}
.steps-head select{width:auto;min-width:180px;padding:8px 12px}
.steps{display:flex;gap:0;list-style:none;margin:0;padding:0;counter-reset:s}
.steps li{flex:1;position:relative;min-width:0}
.steps li::before{content:"";position:absolute;top:22px;inset-inline-start:-50%;width:100%;height:3px;background:var(--line);z-index:0}
.steps li:first-child::before{display:none}
.steps li.done::before,.steps li.cur::before{background:var(--ok)}
.steps button{position:relative;z-index:1;display:flex;flex-direction:column;align-items:center;gap:8px;width:100%;border:0;background:none;cursor:pointer;font:500 15px/1.25 var(--sans);color:var(--muted);padding:0 4px;text-align:center}
.steps .dot{width:46px;height:46px;border-radius:50%;display:grid;place-items:center;background:#fff;border:2.5px solid var(--line);font:600 17px/1 var(--sans);color:var(--muted)}
.steps li.done .dot{background:var(--ok);border-color:var(--ok);color:#fff}
.steps li.cur .dot{background:var(--ink);border-color:var(--ink);color:#fff;box-shadow:0 0 0 5px rgba(16,35,58,.12)}
.steps li.cur button{color:var(--ink);font-weight:600}
.steps button:hover .dot{border-color:var(--ink)}
.steps-lost{display:flex;justify-content:flex-end}
.steps-lost button{border:1.5px solid var(--line);background:#fff;border-radius:999px;padding:8px 14px;font:500 14px/1 var(--sans);color:var(--no);cursor:pointer}
.steps-lost button[aria-pressed="true"]{background:var(--no);border-color:var(--no);color:#fff}
.lostnote{font-size:14px;color:var(--no);margin:0}
@media (max-width:640px){
  .hero h1{font-size:34px}
  .steps .dot{width:38px;height:38px;font-size:15px}
  .steps li::before{top:18px}
  .steps button{font-size:12.5px}
}
/* Colonnes */
.cols{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:22px;align-items:start}
.col{display:grid;gap:22px}
@media (max-width:900px){
  .cols{display:flex;flex-direction:column}
  .col{display:contents}
  .p-profile{order:1}.p-routes{order:2}.p-msg{order:3}.p-cq{order:4}.p-note{order:5}.p-answers{order:6}.p-hist{order:7}
}
.ptitle{display:flex;align-items:center;gap:12px;margin:0 0 16px}
.ptitle h2{margin:0}
.ico{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;flex:none;background:var(--blue-bg);color:var(--blue)}
.ico svg{width:22px;height:22px}
.profilebox{margin:0 0 18px;padding:18px 20px;background:var(--blue-bg);border-radius:14px;font-size:18px;line-height:1.6}
dl.facts{display:grid;grid-template-columns:max-content 1fr;gap:10px 18px;margin:0;font-size:16px}
dl.facts dt{color:var(--muted)}
dl.facts dd{margin:0}
.phonebox{border-top:1px solid var(--line);padding-top:18px;margin-top:18px}
.phonebox .row2{display:flex;gap:10px;flex-wrap:wrap}
.phonebox input{flex:1;min-width:180px}
.routecard{border-radius:14px;padding:18px 20px;background:var(--bg)}
.routecard+.routecard{margin-top:14px}
.routecard.lv-c-ok{background:var(--ok-bg)} .routecard.lv-c-warn{background:var(--warn-bg)}
.routecard.lv-c-no{background:var(--no-bg)} .routecard.lv-c-pro{background:var(--pro-bg)}
.routecard h3{font:400 22px/1.25 var(--serif);margin:0 0 4px}
.routecard .lvtxt{font-size:14px;font-weight:600;color:var(--muted)}
.routecard.lv-c-ok .lvtxt{color:var(--ok)} .routecard.lv-c-warn .lvtxt{color:var(--warn)} .routecard.lv-c-no .lvtxt{color:var(--no)}
.routecard .docs{margin-top:12px;font-size:16px}
.routecard ul{margin:8px 0 0;padding-inline-start:20px;display:grid;gap:4px}
.routecard .nx{font-size:15px;margin:12px 0 0}
.note{border-inline-start:3px solid var(--ochre);background:var(--ochre-bg);padding:10px 14px;border-radius:0 10px 10px 0;font-size:15px;margin:12px 0 0}
[dir=rtl] .note{border-radius:10px 0 0 10px}
.related{margin-top:18px;border-top:1px solid var(--line);padding-top:16px}
.related h3{font:600 16px/1.3 var(--sans);margin:0 0 8px}
.msgopts{display:flex;flex-wrap:wrap;gap:12px;margin-bottom:14px}
.msgopts label.field{flex:1;min-width:200px}
.tabs{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}
.tabs button{border:1.5px solid var(--line);background:#fff;border-radius:999px;padding:9px 15px;font:500 15px/1 var(--sans);cursor:pointer;color:var(--ink)}
.tabs button[aria-pressed="true"]{border-color:var(--blue);color:#fff;background:var(--blue)}
.checkline{font-size:14px;font-weight:600;color:var(--warn);background:var(--warn-bg);border-radius:10px;padding:8px 12px;margin:0 0 10px}
.msg{font-size:16px;min-height:340px}
.msg[dir=rtl]{font-family:"IBM Plex Sans Arabic",var(--sans)}
.btnrow{display:flex;flex-wrap:wrap;gap:10px;margin-top:14px}
.saved{font-size:15px;color:var(--ok)}
details.fold>summary{list-style:none;cursor:pointer;display:flex;align-items:center;gap:12px}
details.fold>summary::-webkit-details-marker{display:none}
details.fold>summary h2{margin:0;flex:1}
details.fold>summary .chev{width:12px;height:12px;border-right:2.5px solid var(--muted);border-bottom:2.5px solid var(--muted);transform:rotate(45deg);transition:transform .15s;margin-inline-end:6px}
details.fold[open]>summary .chev{transform:rotate(-135deg)}
details.fold[open]>summary{margin-bottom:16px}
.qa{width:100%;border-collapse:collapse;font-size:15px}
.qa td{padding:10px 0;vertical-align:top;border-top:1px solid var(--line)}
.qa td:first-child{color:var(--muted);padding-inline-end:16px;width:50%}
.hist{list-style:none;margin:0;padding:0;display:grid;gap:12px;font-size:15px}
.hist li{border-inline-start:3px solid var(--line);padding-inline-start:12px}
.delzone{text-align:center;margin-top:8px}
.delzone .linkbtn{color:var(--muted);font-size:14px}
/* Barre fixe sur téléphone */
.mbar{display:none}
@media (max-width:900px){
  .mbar{display:flex;gap:10px;position:fixed;left:0;right:0;bottom:0;z-index:20;background:rgba(255,255,255,.97);border-top:1px solid var(--line);padding:10px 16px calc(10px + env(safe-area-inset-bottom))}
  .mbar .btn{flex:1}
  body.has-mbar main{padding-bottom:110px}
  .hero-act{display:none}
}

/* Réglages */
.day input{position:absolute;opacity:0;pointer-events:none}
.day span{display:inline-grid;place-items:center;width:36px;height:36px;border:1.5px solid var(--line);border-radius:50%;font:600 13px/1 var(--sans);cursor:pointer;background:#fff}
.day input:checked+span{background:var(--ink);border-color:var(--ink);color:#fff}
.day input:focus-visible+span{outline:3px solid var(--ochre);outline-offset:2px}
input[type=time]{font:inherit;padding:8px 10px;border:1.5px solid var(--line);border-radius:10px}
.form{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.form .full{grid-column:1/-1}
@media (max-width:700px){.form{grid-template-columns:1fr}}
/* Anciennes classes encore utilisées ailleurs */
.routebox{border-top:1px solid var(--line);padding-top:14px;margin-top:14px}
.routebox h3{font:600 17px/1.3 var(--sans);margin:0 0 4px}
.routebox ul{margin:6px 0;padding-inline-start:18px}
details.raw summary{cursor:pointer;color:var(--muted);font-size:15px}
details.raw table{font-size:14px;border-collapse:collapse;margin-top:8px}
details.raw td{padding:3px 10px 3px 0;vertical-align:top}
.grid{display:grid;grid-template-columns:1.1fr .9fr;gap:20px;align-items:start}
@media (max-width:880px){.grid{grid-template-columns:1fr}}
.statuses{display:flex;flex-wrap:wrap;gap:8px}
.statuses button{border:1.5px solid var(--line);background:#fff;border-radius:10px;padding:9px 12px;font:500 15px/1 var(--sans);cursor:pointer;color:var(--ink)}
.statuses button[aria-pressed="true"]{border-color:var(--ink);background:var(--ink);color:#fff}
.row .c1 .meta{display:block;margin-top:2px}
@media (max-width:980px){ .brand{flex:1 1 0} }
@media (max-width:640px){
  .tenant{font-size:13px}
  .steps{flex-direction:column;gap:4px}
  .steps li::before{display:none}
  .steps button{flex-direction:row;gap:14px;font-size:16px;padding:4px 0;text-align:start}
  .steps .dot{width:36px;height:36px;font-size:15px}
  .steps li.done button{color:var(--ink)}
  .mbar .btn{font-size:15px;padding:0 12px;min-height:50px;white-space:nowrap}
}
/* Présentation */
.pres{display:grid;gap:48px}
.pres h2{font-size:28px;margin:0 0 14px}
.pres-hero{background:var(--paper);border:1px solid var(--line);border-radius:22px;padding:36px}
.pres-hero h1{font-size:40px;margin:0 0 14px}
.pres-lead{font-size:19px;margin:0;max-width:820px}
.pres-intro{color:var(--muted);margin:-4px 0 18px;max-width:820px}
.pres-steps{list-style:none;margin:0;padding:0;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}
.pres-steps li{display:flex;gap:16px;background:var(--paper);border:1px solid var(--line);border-radius:18px;padding:22px}
.pres-n{flex:none;width:42px;height:42px;border-radius:50%;background:var(--ink);color:#fff;display:grid;place-items:center;font:400 20px/1 var(--serif)}
.pres h3{font:600 18px/1.35 var(--sans);margin:0 0 6px}
.pres p{margin:0}
.pres-steps p,.pres-card p{color:#33445A;font-size:16px}
.pres-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}
.pres-card{background:var(--paper);border:1px solid var(--line);border-radius:18px;padding:22px}
.pres-grid.tint .pres-card{border:0}
.pres-grid.tint .pres-card:nth-child(6n+1){background:#E6ECF8}.pres-grid.tint .pres-card:nth-child(6n+2){background:#FBF1DD}.pres-grid.tint .pres-card:nth-child(6n+3){background:#E1F2E8}
.pres-grid.tint .pres-card:nth-child(6n+4){background:#EFE7F7}.pres-grid.tint .pres-card:nth-child(6n+5){background:#E3F1F4}.pres-grid.tint .pres-card:nth-child(6n+6){background:#FBE9E4}
.pres-ref{font-size:14px;color:var(--muted);margin-top:14px!important;max-width:900px}
.pres-list{margin:0;padding-inline-start:20px;display:grid;gap:8px}
.pres-faq{display:grid;gap:10px}
.pres-faq details{padding:18px 22px}
.pres-faq summary{cursor:pointer;font-weight:600}
.pres-faq details p{margin-top:10px;color:#33445A}
.pres-contact{text-align:center;color:var(--muted)}
@media (max-width:900px){.pres-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:640px){.pres-steps,.pres-grid{grid-template-columns:1fr}.pres-hero{padding:26px 22px}.pres-hero h1{font-size:30px}}
.deltenant{border-top:1px solid var(--line);padding-top:12px}.deltenant>summary{cursor:pointer;color:#A12C2C;font-size:14px;font-weight:500}

.sentmsg{white-space:pre-wrap;background:#E7F6EC;border:1px solid #CBE9D6;border-radius:4px 14px 14px 14px;padding:14px 16px;font-size:15px;line-height:1.55;max-height:420px;overflow:auto}

.mgrp{font-size:13px;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;margin:6px 0 8px}
.tabs.mt{margin-bottom:14px}
.sugg{display:inline-block;margin-left:6px;font-size:11px;font-weight:600;color:#1C6B43;background:#E1F2E8;border-radius:999px;padding:1px 7px}